Depending on how busy we are, shipping orders for our OWL® furniture can vary from two to eight weeks. We reward Owl Stool customers with Free Shipping with online purchases on some items shipped within the Continental U.S. Some exclusions apply. Free shipping is not offered on our wooden legged stools and our larger pieces: Owl Standing Desk, Stonington Continuous Arm Chair, Owl chair and The Peanut Desk.
If your piece of Owl® Furniture arrives damaged, please notify us and provide pictures of the stool and box, in the condition they arrived, as soon as possible. These photos are essential in our insurance process with UPS. Please keep all original parts and packaging together until further instruction from us.
Owl Furniture is handcrafted and designed to provide a lifetime of satisfaction and dependability. We proudly guarantee the craftsmanship and wood materials of Owl Furniture for the lifetime of the original owner. We can not offer a warranty on kits as we can not be responsible for the assembly of the Owl Stool out of our shop. We offer a 30 day return policy from the date of delivery- please see Returns & Exchanges for Undamaged Products below for more information.
Handcrafted Wood: Proper care ensures a lifetime of use from your furniture. Should your furniture fail during the life of the original owner because of workmanship on wood materials we will gladly repair or replace it. Some special order wood species may be excluded. This guarantee does not apply to improper use*, accidents, normal wear and tear, alteration, improper cleaning or commercial use. There is a BIFMA* tested 300 lb weight limit.
*Improper use: The postural support holes of the Owl Stool encourage healthy sitting postures, as demonstrated in our ergonomic graphics and videos on our website. This is the design and warranty intent. Habitual tipping back on the lumbar support, or not sitting centered in the postural support holes, by sitting on the edge of the seat, can strain the bolt connections that hold the seat to the base and cause damage. If the threaded inserts are ripped out of the wood grain at this connection point, it is a result of improper use and therefore Owl is not liable for the damage. We can, however, repair the damage at our cost, plus shipping. Please contact us before shipping. https://www.owlstools.com/ergonomics/
*BIFMA test results demonstrate the strength and durability of the Owl Stool® for subjects up to 300 lbs.
Manufactured Parts: Furniture components made by vendors other than Owl Furniture such as the pedestal base and gas lift pistons are excluded from our lifetime guarantee. Should these components fail during normal use within 1 year of the original date of delivery, Owl Furniture will repair or replace the damaged parts at no cost. After the 1 year warranty, manufactured parts will be replaced at our cost plus shipping.
Returns & Exchanges for Undamaged Products
We have a 30 day return/exchange policy on Owl Furniture (excludes Owl Chairs, Stonington Continuous Arm Chair and Peanut Desk). You may return your item within 30 days of your receipt if it is in new, undamaged condition. Pack the item and return it to: Owl Furniture ℅ Geoffrey Warner Studio 43 N. Main Street Stonington, Maine 04681 at your expense. Unfortunately we do have to charge a $25.00 restocking fee for returns and exchanges. Please notify us of the return before you ship by phone at: 207-367-6555 or by email at: email@example.com.
What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs);
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
To process transactions (we use PayPal to process transactions.);
To administer a contest, sweepstakes, promotion, survey or other site feature;
To send periodic emails
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
P.O Box 710 43 N Main St
Stonington, ME 04681 USA